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FAQ
BOXES
Cigar Behavior was created with the mission of guiding newcomer to the world of cigars. I take my time to personally select each month and to give you as much information within my abilities to understand exactly what you recieved. To put it simply, I strive to be the best culture introductory Cigar of The Month club out here.
ABSOLUTELY NOT! Between keeping very detailed records of what has been sent out, I make sure that I personally catalog every stick that subscribers recieve.
You will receive three (3) cigars each month. I also love giving back to subscribers so you will recieve extras along the way.
Your first box will include torch lighter, a guillotine cutter, and three new cigars packed with a Boveda humidity pack. Every box will have an informational card with everything you need to know about the cigars you are receiving, tasting notes and pairing suggestions.
We will ship our cigars anywhere in the U.S. for FREE. Canada is $11.99.
All cigar boxes ship between the 22nd-25th of every month. If you sign up before the 25th, you will receive that months shipment, if you sign up after the 25th, you will be rolled over to the next month.
We follow strict quality guidelines that ensures our cigars remain in our humidor at 70 degrees fahrenheit and 70% humidity until they are ready to be shipped. Your cigars are then packed in a branded sealed zip-lock with a Boveda humidity pack inside to maintain proper humidity.
Due to USPS Regulations, all lighters ship WITHOUT Butane Fuel inside. As a result, your lighter will not ignite until you insert butane fuel of your choosing. Prior to shipping, we test all lighters to make sure they work.
SHIPPING
United States Postal Service (USPS). If you are an international customer, your box will be handed over to your local postal service and delivered through them. Please note, depending on your country you may face additional tariffs and taxes.
We ship USPS First Class Priority; All boxes are shipped from our fulfillment center in Bartonsville, Pennsylvania. Typically it takes 3-5 days from shipment (25th of each month) to receive your box inside the United States. Canada can expect around 5-8 days for shipping.
All of our cigars ship in a sealed ziplock bag with a Boveda 69% Humidity Pack inside. This means your cigars are going to arrive perfectly fresh and ready to smoke; however, I recommend letting your cigars cool down inside of your humidor for at least two hours.
The answer is YES! As a US Army veteran, I understand the joy of recieving packages from back home and I am grateful and thankful to those who serve our country.
If your box is damaged and the cigars inside are no longer in smoking condition; send us an email to Info@cigarbehavior.com along with a photo of the box and damaged cigars and we will get replacements out to you in no time.
Unforunately, once a box has been shipped we cannot issue a refund and all sales are final. This is do to our commitment to sending fresh superb quality cigars to all of our subscribers and Pennsylvania State law.
CANCELLATION AND SHIPMENT ISSUES
Cigar Behavior is a PREPAID subscription service. As such, a cancellation means your account will not renew anymore, this does not mean you will be given a refund for a box that has already renewed. If your box renewed and you would like a refund, please email us at info@cigarbehavior.com. If not, you will receive that months box.
Our system is automated, and as such, it does not flag incorrect addresses. Your shipment label will print with the exact address that was typed on checkout. If your box is returned to sender, we cannot re-ship it for free as the cigars inside could have been damaged during its shipment. You will have forfeited that box, IT IS VITALLY IMPORTANT TO CHECK YOUR ADDRESS BEFORE YOU CHECK OUT.
Similarly to inputting the wrong address, if your box is returned to sender, we cannot re-ship it for free as the cigars inside could have been damaged during its shipment. You will have forfeited that box, IT IS VITALLY IMPORTANT TO UPDATE YOUR ADDRESS WHEN MOVING. FINALLY, IF THE BOX IS DELIVERED TO YOUR OLD ADDRESS AND NOT RETURNED TO SENDER WE CANNOT RE-SHIP YOU A NEW BOX.
If you think your box is lost please reach out to your local post office to make sure it is not being held for some reason. (If you live in Canada this typically happens as they are holding it for fees and taxes). If the box is indeed lost, we will send a new box at the end of the month with that month's shipment.
In our terms and conditions that are agreed upon checkout, you have agreed that refusing a package does not constitute a refund. Cigars are perishable and as such refusing a box and returning to sender will mean you have forfeited the box and will not be receiving any refund because once a box is shipped there is no refunds.
PAYMENT
Visa, Mastercard, and Discover
First month is billed when you first register. Future months are billed the 1st of every month.
As we are a subscription based service, all orders are AUTO RENEWING. This means if you sign up for the 1-month subscription, you will be renewed every month. 3-month subscription will renew in 3 months time, for another 3 months. 6-months will renew in 6-months time, for an additional 6 months. Renewed without you wanting it to? Send an email to info@cigarbehavior.com
Simply log onto your account and update your billing information. Having trouble?, send an email to Info@cigarbehavior.com
Simply log onto your account my clicking the link in the top right of the page, then in your account portal, click under the "Your Subscription" block of the page the button that says "EDIT". After that just click "Cancel Subscription". Please remember that boxes are pre-paid, if you have pre-paid already and you cancel you will STILL receive your pre-paid boxes. Having trouble?, send an email to Info@cigarbehavior.com